It all sounds convincing, you just have a few more questions? See if you can find the answer below.
Stuff about credit cards, payments, subscriptions, cancellations and so on…
wayahead is offered as a SAAS solution which is paid per month per per year.
Yes! The subscriber will receive a PDF tax invoice for every single payment via email. The invoice is issued at the same time the payment is charged on your credit card.
Recurring subscription payments are always made via a credit card in the system at the start of each term – no exceptions made.
For one off payments, e.g. for custom development, we will ask if a charge can be made on the stored credit card – this is always our preferences – but if you prefer, you can also pay with a bank transfer.
wayahead doesn’t store your credit card details. All invoices are issued out of our Stripe account. That means all credit cards are stored and charged by Stripe, not wayahead. We don’t save your credit card details, not even the last 4 digits. Don’t want them. Don’t need them.
Stripe is a payment services provider that lets merchants accept credit and debit cards or other payments, used by millions of businesses of all sizes around the globe. They with with companies such as Booking.com, Delivery, WeTransfer and… of course Streamtime. So wayahead is in great company!
You bet you can! Anyone who commits to paying 12 months upfront, receives a 10% discount for that commitment.
Not sure yet if you’ll want to keep using wayahead for 12 months? Then start with a monthly subscription. You can switch forth and back between monthly and annually whenever you want.
Nope. No refunds!
If you’re charged on the 5th of March for a month and decide to stop using wayahead by the 15th, you won’t get a refund for the refund for the 20 days remaining on the plan. No big deal. The same applies for an annual subscription. Think twice before committing to an annual plan.
You can cancel your subscription any time you want. When do, you’ll still have access to the app for the remainder of the subscription period.
So on monthly plans, you can cancel every month – even the first month – on annual plans, you can cancel every year.
The subscription can only be cancelled by the administrator via the wayahead application (Setup > wayahead Plan > click the subscription card). Note that you must cancel the subscription before the next payment!
Not paying outstanding invoices is not the same as cancelling.
Info about custom reports and how they come about.
Sure, as long as the data exists in an app that is accessible through a standard RESTAPI, that shouldn’t be a problem. Just get in touch to discuss the details.
Only your company gets to access and use a custom report you commissioned. The report will never be shared with any other companies without your consent.
After workout the specifications of what has to be built, we will issue a proposal with the exact cost. This is based on the number of working hours at our hourly development rate.
Because your report becomes available inside the wayahead suite you benefit from the basics of the platform that already exist, such as security, login, access privileges, the connection with Streamtime and much more.
The first year after delivering the custom development, there is no maintenance fee to be paid. From the second year onwards, a maintenance fee of 10% of the development cost is due at the start of every year, for ongoing hosting, support and maintenance of your report. The maintenance fee is charged in full for the entire year.
Customers who have a wayahead subscription do not have to pay this maintenance fee during the time they have a subscription.
Data storage and security
If you have concerns around which data wayahead stores or has access to.
Once connected to Streamtime, wayahead can be used to fetch data from all API endpoints in Streamtime. While there are no limitations in the API, you don’t necessarily have to give all of your staff access to all that data. wayahead lets you choose which user can access which report, so you can still hide sensitive information from those who shouldn’t see it.
No. While we can get access to the data via the API, we can not log in to Streamtime to consult and modify the data in the same way as you. In any case, the data is only every consulted for support or development purposes.
No, wayahead does not store the data retrieved from Streamtime. Sure, it could make certain reports faster to run, but we’d always be looking at an old snapshot of the information – we don’t want that.
Some reports do save little bits of data that can’t be held in Streamtime, but this is kept to a minimum, usually just anonymised data based on the unique IDs of the related records in Streamtime. E.g. wayahead forecasts will be stored using the job id, forecast amount and month. Or the Contribution report stores an invoice id, order id and whether or not one is billed out on the other.