Terms & conditions
Terms & conditions
Terms & Conditions
These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with the wayahead.app website, as well as all other development, consulting and support services (the “Service”) operated by wayahead BV (“us”, “we”, or “our”). wayahead BV will be referred to as “wayahead” in these terms.
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or wayahead cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting wayahead customer support team.
A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide wayahead with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize wayahead to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, wayahead will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
wayahead may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).
You may be required to enter your basic billing information in order to sign up for the Free Trial, such as your name, email address and company name.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by wayahead until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
At any time and without notice, wayahead reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
wayahead, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
wayahead will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Except when required by law, paid Subscription fees are non-refundable.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Custom reports and integrations built in wayahead are available exclusively for the customer who pays for them. It is allowed to share the results with other businesses, but only with consent from wayahead. E.g. a company with different offices around the world might order a custom report and let other organisations inside the same group use it. Under no circumstances, can clients charge others for the use of this custom development.
The Service and its original content, features and functionality are and will remain the exclusive property of wayahead and its licensors. The Service is protected by copyright, trademark, and other laws of both the Belgium and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of wayahead.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by wayahead.
wayahead has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that wayahead shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Streamtime Afterlife support is a special service offered to companies using the Streamtime Classic product, on a Streamtime Classic subscription. wayahead is Streamtime Software Ltd.’s chosen support partner for European customers. (Europe/UK/Ireland)
For details about the Streamtime Classic subscription and which support is covered by your plan, please get in touch with Streamtime Software Ltd. (streamtime.net)
To enjoy Afterlife support and account will be set up and a credit card must be stored in your account, in order to automate and simplify billing. Your account will be charged when a technical support request is resolved (‘Resolution’) and closed.
wayahead has the knowledge and expertise to reasonably answer and respond to commercially reasonable inquiries and questions in respect of the use of Streamtime Classic. ‘Resolution’ of a technical support request could mean (a) the technical problem is overcome, but may also be achieved (b) through the provision of a workaround, © through advise on what the client can do to overcome the issue, (d) advise on what needs to be done by the client before wayahead can further advance with support or even (e) the confirmation that the request has no reasonable technical resolution.
Support requests will be charged at an hourly rate. wayahead may or may not offer an estimate of the time required to resolve any given support request, but does not commit to resolving the issue inside any estimated time or for the estimated cost.
Incoming support requests may be redirected to Streamtime Software Limited and handled by Streamtime or any of its Afterlife support partners.
The only valid way to submit a new Afterlife support request is by following Streamtime’s support procedure, so by sending a message to email@example.com. Extra charges will be applied for not following the standard procedure.
Limitation Of Liability
In no event shall wayahead, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an “ASIS” and “ASAVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
wayahead its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
These Terms shall be governed and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us.
Office: Dok Noord 4E201, 9000 Gent
Legal: Jef Crickstraat 19, 9040 Gent