Overservice Value
Have you ever wondered how much of the work your team performs is outside the planned scope? Which jobs or customers are getting over serviced the most? Is there a difference between different branches? Are there any specific people or profiles that overservice more than others? You'll find answers to all those questions in this report.
Breakdowns
wayahead will make a full analysis of time tracked in a certain period, by weighing it up against the planned time on your job or job items. This allows us to calculate exactly how much of the work was more than what we planned in the first place. The data can be sliced and diced in many different ways, by job, by client, by branch, by job lead, by role, by staff and can be further filtered by date range.
Overservice categories
On each level, you can see exactly how much time was logged and how much of that time is overserviced. Overserviced time is broken down in 3 categories. The main category is ‘regular’ over servicing, where you simply recorded more time than you planned. The second category is for unplanned work – if the item has 0hrs planned, every time entry against it is considered too much, but we separate these out in the report for clarity. The third category is for Extra Time tracked, which is essentially never planned and always problematic.
It’s important to remark that the report doesn’t consider when the work was executed. So don’t worry about this task you planned to execute in March, but didn’t get to until April without updating the dates – this report doesn’t look at the dates of the items, only the total value of the work recorded.
PDF Reports
wayahead also includes the overservice data in the weekly utilisation report and the monthly management reports, 2 reports you can configure to get emailed to you as a PDF at the same time every week or month. This allows you to intervene and course correct the project, even when you’re only 10% through the work. It beats finding out you’ve gone over when the work is already done!